Privacy Policy
First Call for Help of Itasca County
815 NW 4th Street
Grand Rapids, MN 55744
Effective Date: July 30, 2026
1. Introduction
First Call for Help of Itasca County ("First Call 211," "we," "us," or "our") operates this website. This Privacy Policy explains what information we collect from visitors to our website, how we use it, and the choices available to you.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Information You Provide to Us
When you use a contact form on our website, we collect the information you voluntarily provide, which may include:
- Name
- Email address
- Phone number
- Any message or additional information you choose to include
We collect this information only when you voluntarily submit it.
Information Collected Automatically
Our website uses analytics tools to help us understand how visitors use our site, including:
- Google Analytics
- JRealTime Analytics
These tools may use cookies or similar tracking technologies to collect information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of your visit
- Duration of your visit
This information is collected in aggregate and is used solely to analyze website traffic and improve our website. It is not linked to information submitted through our contact forms.
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
3. How We Use Your Information
Information submitted through our contact forms is used solely to respond to your inquiry.
We do not:
- Send newsletters or marketing emails
- Add your information to mailing lists
- Share your contact information with outside organizations or partner agencies
- Sell or rent your personal information to third parties
Analytics information is used only to monitor website performance and improve the user experience.
4. How We Share Your Information
We do not sell, trade, or share the personal information submitted through our contact forms with third parties except:
- When required by law, court order, or governmental regulation
- When necessary to protect the rights, safety, or property of First Call 211, our clients, or the public
Our analytics providers (Google Analytics and JRealTime Analytics) may process automatically collected information in accordance with their own privacy policies.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Retention
We retain contact form submissions only as long as necessary to respond to your inquiry and for internal recordkeeping purposes. After that time, the information may be deleted.
6. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children through our website contact forms.
7. Your Choices
You may:
- Choose not to submit a contact form if you do not wish to share your information.
- Adjust your browser settings to limit or block cookies used by our analytics tools.
8. Data Security
We take reasonable administrative and technical measures to protect information submitted through our website. However, no method of transmitting information over the Internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
First Call for Help of Itasca County
Email: info@firstcall211.net
Mail:
815 NW 4th Street
Grand Rapids, MN 55744
